CEL-ENA Inc. ("the Company") has established the following Privacy Policy ("this Policy") regarding the handling of users' personal information in the services provided on this website ("the Service").

Article 1 (Personal Information)

"Personal information" refers to "personal information" as defined in the Personal Information Protection Law, which is information about a living individual that can identify a specific individual through a name, date of birth, address, phone number, contact information, or other descriptions contained in the information, as well as data related to appearance, fingerprints, voiceprints, and information that can identify a specific individual from that information alone (personal identification information), such as the insurer number on a health insurance card.

Article 2 (Method of Collecting Personal Information)

The Company may ask for personal information such as name, date of birth, address, phone number, email address, bank account number, credit card number, and driver's license number when users register for our service. In addition, the Company may collect transaction records and payment information, including the user's personal information, that have been made between the user and our partners (including information providers, advertisers, ad distributors, etc.; hereinafter referred to as "Partners") and others.

Article 3 (Purpose of Collecting and Using Personal Information)

The purposes for which the Company collects and uses personal information are as follows:
1. To provide and operate the Company's services
2. To respond to user inquiries (including to perform identity verification)
3. To send emails about new features, updates, campaigns, etc., of the service being used by the user, as well as information about other services provided by the Company
4. To contact users as necessary for maintenance or important announcements
5. To identify users who violate the terms of use or who attempt to use the service for fraudulent or unjust purposes, and to refuse their use
6. To allow users to view, change, or delete their registered information and view their usage status
7. To bill users for usage fees in paid services
8. Purposes incidental to the purposes of use mentioned above

Article 4 (Changes to the Purpose of Use)

1. The Company shall change the purpose of use of personal information only when it is reasonably recognized that the purpose of use is related to the previous one.
2. In the event of a change to the purpose of use, the Company shall notify the user or publicly announce the new purpose on this website in a method prescribed by the Company.

Article 5 (Provision of Personal Information to Third Parties)

1. The Company will not provide personal information to a third party without the user's prior consent, except in the cases listed below. However, this does not apply to cases where it is permitted by the Personal Information Protection Law or other laws and regulations.
　(1) When it is necessary for the protection of a person's life, body, or property, and it is difficult to obtain the consent of the individual
　(2) When it is particularly necessary for the improvement of public health or the promotion of the sound growth of children, and it is difficult to obtain the consent of the individual
　(3) When it is necessary to cooperate with a national agency, a local public body, or a person entrusted by them in carrying out affairs prescribed by law, and obtaining the consent of the individual may interfere with the execution of the said affairs
　(4) When the Company has announced or publicly notified the following matters in advance and has submitted a notification to the Personal Information Protection Commission
　　i. That the purpose of use includes provision to a third party
　　ii. The items of data to be provided to a third party
　　iii. The means or method of provision to a third party
　　iv. That the provision of personal information to a third party will be stopped upon the request of the individual
　　v. The method for accepting requests from the individual
2. Notwithstanding the provisions of the preceding paragraph, in the following cases, the recipient of such information shall not be considered a third party.
　(1) When the Company entrusts all or part of the handling of personal information to a third party to the extent necessary to achieve the purpose of use
　(2) When personal information is provided as a result of business succession due to a merger or other reasons
　(3) When personal information is used jointly with a specific person, and the Company has notified the individual in advance or has made it easy for the individual to know about the fact, the items of personal information to be jointly used, the scope of joint users, the purpose of use by the users, and the name or title of the person responsible for the management of the personal information.

Article 6 (Disclosure of Personal Information)

1. When the Company is requested to disclose personal information by the individual, the Company shall disclose it to the individual without delay. However, the Company may choose not to disclose all or part of the information if it falls under any of the following, and in the case of a decision not to disclose, the Company will notify the individual without delay. A fee of 1,000 yen per request will be charged for the disclosure of personal information.
　(1) When there is a risk of harming the life, body, property, or other rights or interests of the individual or a third party
　(2) When there is a risk of causing significant hindrance to the proper implementation of the Company's business
　(3) When it would violate other laws and regulations
2. Notwithstanding the provisions of the preceding paragraph, information other than personal information, such as usage history and characteristic information, will not be disclosed in principle.

Article 7 (Correction and Deletion of Personal Information)

1. If a user's personal information held by the Company is incorrect, the user can request the Company to correct, add, or delete the personal information ("Correction, etc.") according to the procedures prescribed by the Company.
2. If the Company determines that it is necessary to respond to a request from a user as described in the preceding paragraph, the Company shall perform the Correction, etc., of the personal information without delay.
3. When the Company performs a Correction, etc., based on the provisions of the preceding paragraph, or when it decides not to perform a Correction, etc., it shall notify the user of this without delay.

Article 8 (Suspension of Use, etc., of Personal Information)

1. When the Company is requested by an individual to suspend the use or delete ("Suspension of Use, etc.") of personal information because it is handled beyond the scope of the purpose of use or because it was acquired by fraudulent means, the Company shall conduct the necessary investigation without delay.
2. Based on the results of the investigation in the preceding paragraph, if the Company determines that it is necessary to respond to the request, it shall perform the Suspension of Use, etc., of the personal information without delay.
3. When the Company performs a Suspension of Use, etc., based on the provisions of the preceding paragraph, or when it decides not to perform a Suspension of Use, etc., it shall notify the user of this without delay.
4. Notwithstanding the preceding two paragraphs, if a Suspension of Use, etc., would require a large amount of money or is otherwise difficult to perform, and if an alternative measure necessary to protect the user's rights and interests can be taken, the Company shall take this alternative measure.

Article 9 (Changes to the Privacy Policy)

1. The content of this Policy can be changed without notifying users, except for matters otherwise specified in this Policy by law or regulation.
2. Unless otherwise specified by the Company, the revised Privacy Policy shall take effect from the time it is posted on this website.

Article 10 (Contact Information)

For inquiries regarding this Policy, please contact the following window.

Address: 5-26 Funato-cho, Ashiya-shi, Hyogo 659-0093, Japan
Company Name: CEL-ENA Inc.
TEL: 0797-24-9097